well known Automotive Company located in Baghdad is looking to hire a service advisor to join there team.

Overall Objective of the Job:

The Service Advisor is responsible for welcoming the customers and promoting a professional and

efficient service image, liaising with them to ensure their requirements are met at a fair price and on

time, and keep them updated with the details of the maintenance work and billing information.

Tasks and Responsibilities:

 Greets the customers and interprets their service needs.

 Ensures the readiness of all documents related to the vehicle in terms of license and

   insurance before the examination for the vehicle.

 Informs the customer about the estimated cost and ensures his approval before

   proceeding with the repair process.

 Ensures all relevant information is clearly and correctly recorded on the Job Card.

 Ensures that old or replaced parts are in the vehicle, clean, and uncluttered.

 Responds to telephone service queries in an informative and professional manner.

 Ensures Reception area is maintained clean and tidy at all times.

 Ensures that instructions on Job cards are clear, concise and informative in order to be easily

    interpreted by the technician.

 Interprets any relevant warranties and ensure customers are aware of their rights.

 Liaises with Workshop Controller to plan future appointments and ensures optimum shop

    loading.

 Maintains good knowledge of SAS’s products and services, prices, promotions and any other

   detail to be informed to customers.

 Maximizes service sales and profitability by using professional sales techniques.

 Records customer requirements and details accurately.

 Records vehicle details and service histories accurately.

 Ensures customer awareness of all products and services available.

 Ensures account customers have sufficient credit to enable all work advised to be carried out

    as agreed.

 Ensure all cash sales are charged and money collected on completion of work

 Performs any related task as requested by the direct supervisor.

Organizational Relationships & Communication

Internal Communications:

 Service Department.

 Sales Department.

 Finance Department.

External Communications:

 Customers.

Educational Level/ Required Certificates:

 Bachelor’s Degree in Business Administration/ Auto engineering or a related major.

Experience:

 Minimum 3 years of experience in any related position.

Location:

Baghdad / Iraq

Al Manar is the leader in providing HR and Business Solutions in Iraq. We work closely with our clients to identify their needs and offer them our wide range of HR services such as recruitment, payroll, training and consulting. Our services help our clients to focus on their strengths and expand their business