IT Support Assistance Full-time Job

2 years ago IT - Software and Web Development Baghdad   1.1K views
Job Details

Duties and Responsibilities:

 Assist PDS team with the Data collection and Data Management through Registration Application. 

• Support PDS team with PDS card printing operation. 

• Support both WFP team and PDS team with PDS data Management and data cleansing. 

• Provide L1 support to the PDS card printers. 

• Assist PDS team to work on Change Request plat from backend. 

• Perform unit and integrated testing of new, enhanced or fixed code in order to ensure completeness and adherence to technical specifications. 

• Assist in the installation, configuration and customization of IT systems ensuring compliance with ISO IT standards, guidelines and procedures.

• Resolve users queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided. 

• Assist in the preparation of materials and the delivery of trainings on automated business processes to ensure efficient and effective use of IT systems. 

• Collect and collate data, conduct basic analysis to support the development of accurate reports.

• Train PDS staff on how to use the new PDS system.  

• Support PDS with all Scope operations. 

• Any other related duties might be needed.


Required skills and competencies:

• Experience in the usage of computers and office software packages (MS Word, Excel, etc.). 

• Experience in handling of web-based management systems and content management systems.

 • Experience in the usage of computers and office software packages. 

• Proven experience as a System Administrator, Network Administrator, or similar role.

 • Experience with databases, data management, patch management.

 • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.

 • Familiarity with various operating systems and platforms.

 • Experience in business administration process.

• Familiarity with SQL and database operations.

• Ability to prioritize a wide range of workloads with critical deadlines.

• Ability and willingness to do field work.

• Data collection or data Management experience.

• Strong communication abilities.


CORE :

• Innovation: Ability to make new and useful ideas work.

• Leadership: Ability to persuade others to follow.

 • Communication: Ability to listen, adapt, persuade and transform.

• Delivery: Ability to get things done while exercising good judgement.

Required Language(s) (at working level):

 Fluency in English and Arabic.

 

Academic Education:

Bachelor’s degree Information Technology, Data Management.


Total professional years of experience:

Fresh graduate or 2 to 4 years of experience.

Company Description
Al Manar is the leader in providing HR and Business Solutions in Iraq. We work closely with our clients to identify their needs and offer them our wide range of HR services such as recruitment, payroll, training and consulting. Our services help our clients to focus on their strengths and expand their business