IT Support Assistance Full-time Job
2 years ago - IT - Software and Web Development - Baghdad - 1.3K viewsJob Details
Duties and Responsibilities:
• Assist PDS team with the Data collection and Data Management through Registration Application.
• Support PDS team with PDS card printing operation.
• Support both WFP team and PDS team with PDS data Management and data cleansing.
• Provide L1 support to the PDS card printers.
• Assist PDS team to work on Change Request plat from backend.
• Perform unit and integrated testing of new, enhanced or fixed code in order to ensure completeness and adherence to technical specifications.
• Assist in the installation, configuration and customization of IT systems ensuring compliance with ISO IT standards, guidelines and procedures.
• Resolve users queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided.
• Assist in the preparation of materials and the delivery of trainings on automated business processes to ensure efficient and effective use of IT systems.
• Collect and collate data, conduct basic analysis to support the development of accurate reports.
• Train PDS staff on how to use the new PDS system.
• Support PDS with all Scope operations.
• Any other related duties might be needed.
Required skills and competencies:
• Experience in the usage of computers and office software packages (MS Word, Excel, etc.).
• Experience in handling of web-based management systems and content management systems.
• Experience in the usage of computers and office software packages.
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Experience with databases, data management, patch management.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Familiarity with various operating systems and platforms.
• Experience in business administration process.
• Familiarity with SQL and database operations.
• Ability to prioritize a wide range of workloads with critical deadlines.
• Ability and willingness to do field work.
• Data collection or data Management experience.
• Strong communication abilities.
CORE :
• Innovation: Ability to make new and useful ideas work.
• Leadership: Ability to persuade others to follow.
• Communication: Ability to listen, adapt, persuade and transform.
• Delivery: Ability to get things done while exercising good judgement.
Required Language(s) (at working level):
Fluency in English and Arabic.
Academic Education:
Bachelor’s degree Information Technology, Data Management.
Total professional years of experience:
Fresh graduate or 2 to 4 years of experience.